Return & Refund Policy
This policy explains Trevqoelia™'s 30-day return request window, product eligibility, return authorization, damaged or incorrect orders, return-shipping responsibility, refunds, cancellations, exchanges and applicable consumer rights.
Contact customer support before sending any merchandise back.
Photos or other information may be requested where appropriate.
Your bank or payment provider may require additional time for funds to appear.
30-day return request window
Trevqoelia™ accepts eligible return requests submitted within 30 calendar days after the order is delivered.
To request a return, please contact Trevqoelia™ customer support within this 30-day period and provide the applicable order information. Return eligibility may depend on the product, product condition, reason for the request, applicable store terms and any mandatory rights available under applicable law.
Please do not send merchandise back before customer support has reviewed the request and provided the applicable return instructions and return destination.
Information to include
To begin a return request, email service@trevqoelia.com and include enough information for us to identify the order and understand your request.
Order Information
Provide your order number and the email address used during checkout whenever possible.
Return Reason
Tell us which item you are contacting us about and explain the reason for the request.
Supporting Details
Include photographs or other supporting information where relevant to the issue.
General return condition
Unless the request concerns an item that is damaged, defective, incorrect or otherwise non-conforming, merchandise requested for return should generally remain in a condition reasonably consistent with inspection rather than extended use.
Where applicable, returned merchandise should generally be:
- Unused or only handled as reasonably necessary to inspect the product.
- Reasonably clean.
- Free from damage caused after delivery.
- Returned with included components or accessories where reasonably available.
- Accompanied by sufficient order-identification information.
- Packaged appropriately to reduce avoidable damage during return transit.
Natural and manufacturing variation
Trevqoelia™ offers cute resin decorative figurines and mini sculptural objects. Product color, texture, finish, surface detail and overall appearance may show slight variations because of lighting, photography, screen calibration, material characteristics and ordinary manufacturing variation.
Minor visual variation that does not materially affect the product's intended function or overall characteristics does not automatically mean the item is defective.
Return address & instructions
Return requests must be reviewed before merchandise is shipped back.
If a return is approved, Trevqoelia™ customer support will provide the applicable instructions and return destination.
The registered business address displayed in Trevqoelia™ store information identifies the company operating the brand. It is not automatically a return warehouse, fulfillment center or authorized return destination. Do not send merchandise there unless Trevqoelia™ customer support specifically instructs you to do so for the applicable return.
Items that may not qualify for return
Subject to applicable law, a return may be declined or limited where the merchandise has been materially altered or damaged after delivery.
Examples may include merchandise that:
- Has been materially damaged through misuse, abuse or improper handling.
- Has been modified, altered or repaired after delivery.
- Is missing substantial included components because of customer handling.
- Has been damaged by inappropriate storage, cleaning or treatment.
- Cannot reasonably be identified with the applicable order.
- Is otherwise restricted from return where permitted by applicable law.
Damaged, defective, incorrect or incomplete orders
Please contact us promptly if an item arrives damaged, appears defective, differs from the product ordered or if the shipment appears incomplete.
Please include your order number and, where appropriate, clear photographs showing:
- The product received.
- Relevant damage or discrepancy.
- Product packaging.
- Shipping packaging.
- The shipping label.
After review, an appropriate resolution may include replacement, refund, partial refund or another reasonable remedy depending on the circumstances, product availability and applicable law.
Return-shipping responsibility
Responsibility for return-shipping costs may depend on the reason for the return, the condition of the product, the circumstances of the request and applicable law.
Where a return results from a verified damaged, defective, incorrect or otherwise non-conforming product, Trevqoelia™ will review the appropriate return-shipping solution as part of the request.
Where the return is requested for another reason, applicable return-shipping responsibility will be communicated during the return-review process.
Follow the provided return instructions
When a return has been authorized, please follow the instructions provided by Trevqoelia™ customer support.
Where shipment tracking is available, we recommend retaining the return-shipping receipt and tracking information until the return has been completed.
Merchandise sent to an unauthorized destination, sent without sufficient identifying information or sent without following the applicable return instructions may experience processing delays.
Inspection & approved refunds
Where merchandise must be returned, the returned product may be reviewed after receipt to confirm the relevant order, return condition and details of the approved request.
Once an eligible refund has been approved, Trevqoelia™ will normally initiate the refund to the applicable original payment method within 7 business days, where technically available.
Your bank, card issuer or payment provider may require additional time after Trevqoelia™ initiates the refund before the funds appear in your account.
For questions concerning an approved refund, contact service@trevqoelia.com and include the applicable order number.
Original shipping and delivery charges
Treatment of original shipping charges may depend on the reason for the return, the circumstances of the order, applicable checkout terms and mandatory consumer rights.
Any applicable adjustment relating to shipping charges will be reviewed together with the underlying return or refund request.
Order cancellation requests
If you wish to cancel an order, contact Trevqoelia™ customer support as soon as possible.
We will review the current order status and make reasonable efforts to assist.
Once an order has entered fulfillment, been packed, dispatched or transferred to a carrier, cancellation may no longer be possible.
Replacement and exchange availability
Exchange or replacement availability may depend on inventory, product availability, the reason for the request and the condition of the merchandise.
Customer support will explain the available options after reviewing the request.
In some circumstances, refunding an approved return and placing a new order may be more practical than a direct exchange.
Discounts and promotional purchases
When merchandise was purchased using a discount, promotion or order-level offer, any approved refund is generally based on the amount actually paid for the applicable merchandise rather than an undiscounted reference price.
Where a promotion applies across multiple products, the applicable refund calculation may reflect the allocation of the original promotion across the order.
How approved refunds are issued
Approved refunds are generally issued through the original payment method where technically available. Trevqoelia™ will normally initiate an eligible approved refund within 7 business days.
If the original payment method is no longer available or a technical limitation affects the refund, customer support may provide additional information regarding the available process.
Trevqoelia™ does not ask customers to provide online banking passwords, full card security codes or similar sensitive payment credentials through ordinary customer-support email.
Mandatory consumer protections
Nothing in this Return & Refund Policy is intended to exclude, waive or limit consumer rights or remedies that cannot lawfully be excluded, waived or limited under applicable law.
Where applicable mandatory consumer law provides protections that are more favorable than a provision of this policy, those mandatory legal protections apply.
Fraudulent or abusive return activity
Trevqoelia™ may review return or refund requests for suspected fraud, misuse, materially inconsistent information or abusive activity.
Where reasonably necessary, we may request additional order information to verify a request before completing a return or refund.
This review is not intended to limit legitimate consumer rights provided by applicable law.
Need help with a return or refund?
Contact service@trevqoelia.com or call +86 157-9491-1058 . Please include your order number whenever possible. Trevqoelia™ aims to respond to customer inquiries within 24 hours.
Company Details
Official company, brand and customer-support information for Trevqoelia™.
A clearer return process when assistance is needed.
Contact Trevqoelia™ customer support within 30 calendar days after delivery and before returning merchandise so our team can review your request and provide the applicable instructions, return destination and available resolution.